𝐑𝐞𝐭𝐮𝐫𝐧 & 𝐑𝐞𝐟𝐮𝐧𝐝 𝐏𝐨𝐥𝐢𝐜𝐲
Last Updated: August 2026
At S. ABBAS & CO., we are committed to supplying quality valves, industrial products, and flow-control solutions to our customers. We make every effort to ensure that products are properly inspected, packed, and dispatched.
Due to the technical and industrial nature of our products, returns and refunds are subject to the terms and conditions outlined below.
1. 𝐄𝐥𝐢𝐠𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐟𝐨𝐫 𝐑𝐞𝐭𝐮𝐫𝐧𝐬
A return request may be considered under the following circumstances:
. The product received is damaged or defective at the time of delivery.
. An incorrect product has been supplied against the confirmed order.
. The product is unused, uninstalled, and in its original packaging, wherever applicable.
. The return request is submitted within 7 days from the date of delivery.
Customers are requested to inspect the products immediately upon receipt and notify us of any discrepancy or damage as soon as possible.
2. 𝐍𝐨𝐧-𝐑𝐞𝐭𝐮𝐫𝐧𝐚𝐛𝐥𝐞 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐬
Returns may not be accepted for:
. Products that have been used, installed, modified, or altered.
. Products damaged due to improper handling, installation, misuse, or storage after delivery.
. Customised, specially manufactured, or special-order products.
. Products supplied according to specific customer requirements or specifications.
. Products that are returned without the original packaging, accessories, or components, wherever applicable.
Certain products may also be subject to specific manufacturer or supplier terms.
3. 𝐑𝐞𝐭𝐮𝐫𝐧 𝐑𝐞𝐪𝐮𝐞𝐬𝐭 𝐏𝐫𝐨𝐜𝐞𝐬𝐬
To initiate a return request, customers should:
1. Contact S. ABBAS & CO. within 7 days of receiving the product.
2. Provide the order details, invoice/order number, product details, and reason for the return.
3. Provide clear photographs or videos of the product, packaging, and any visible damage or defect, where applicable.
4. Our team will review the request and determine whether the product qualifies for return.
5. Once the return is approved, customers will be provided with the necessary return instructions.
Please do not send any product back without receiving confirmation from S. ABBAS & CO.
4. 𝐈𝐧𝐬𝐩𝐞𝐜𝐭𝐢𝐨𝐧 𝐨𝐟 𝐑𝐞𝐭𝐮𝐫𝐧𝐞𝐝 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐬
All approved returns are subject to inspection upon receipt.
The returned product must satisfy the applicable return conditions. If the product is found to have been used, installed, modified, damaged due to customer handling, or otherwise does not meet the return requirements, the return or refund request may be declined.
5. 𝐑𝐞𝐟𝐮𝐧𝐝 𝐏𝐨𝐥𝐢𝐜𝐲
Where a return and refund are approved:
. The refund will be processed after the returned product has been received and inspected.
. Approved refunds will generally be made through the original payment method, wherever applicable.
. Refund processing may take approximately 7–10 business days after approval.
. The time taken for the amount to reflect in the customer’s account may vary depending on the bank, payment gateway, or financial institution.
For replacement cases, the replacement product will be dispatched subject to product availability and applicable terms.
6. 𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐚𝐧𝐝 𝐑𝐞𝐭𝐮𝐫𝐧 𝐂𝐡𝐚𝐫𝐠𝐞𝐬
. Original shipping or delivery charges are generally non-refundable.
. Return shipping costs will normally be borne by the customer unless the return is due to an incorrect product supplied, confirmed manufacturing defect, or damage attributable to S. ABBAS & CO.
. Where the issue is attributable to S. ABBAS & CO., appropriate return instructions will be provided after verification.
7. 𝐎𝐫𝐝𝐞𝐫 𝐂𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝐨𝐧 𝐏𝐨𝐥𝐢𝐜𝐲
Orders may be cancelled only before dispatch, subject to confirmation from S. ABBAS & CO.
Once an order has been dispatched, cancellation may not be possible. Customers may contact us to determine whether the order is eligible for return under this policy.
For customised, specially ordered, or procurement-based products, cancellation may not be permitted once processing or procurement has commenced.
8. 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐒𝐩𝐞𝐜𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐨𝐦𝐩𝐚𝐭𝐢𝐛𝐢𝐥𝐢𝐭𝐲
Customers are responsible for ensuring that the selected product is suitable for their intended application, including applicable size, pressure rating, material, connection type, temperature, media compatibility, and other technical requirements.
Where technical assistance is requested, our team may provide product information based on the details supplied by the customer. Final selection and application suitability should be verified by the customer or their qualified technical professional.
9. 𝐑𝐢𝐠𝐡𝐭 𝐭𝐨 𝐑𝐞𝐣𝐞𝐜𝐭 𝐚 𝐑𝐞𝐭𝐮𝐫𝐧
S. ABBAS & CO. reserves the right to reject a return or refund request if the product does not meet the eligibility requirements stated in this policy or if the product has been used, installed, altered, or damaged after delivery.
Any exceptions to this policy will be considered at the sole discretion of S. ABBAS & CO.
10. 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐔𝐬
For return, refund, replacement, or cancellation-related queries, please contact us:
𝐒. 𝐀𝐁𝐁𝐀𝐒 & 𝐂𝐎.
𝐌𝐨𝐛𝐢𝐥𝐞: 𝟗𝟖𝟖𝟒𝟒 𝟒𝟐𝟖𝟓𝟗
𝐄𝐦𝐚𝐢𝐥: 𝐬𝐚𝐛𝐛𝐚𝐬𝐚𝐧𝐝𝐜𝐨@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦
𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐡𝐭𝐭𝐩𝐬://𝐚𝐥𝐢𝐯𝐚𝐥𝐯𝐞𝐬.𝐢𝐧
Please keep your order/invoice details and relevant photographs or videos ready when contacting us regarding a return or refund.